Here to help
Assistance’s Trusted on-the-ground support.
AMREF Flying Doctors’ Assistance Services is designed to support international insurance and assistance companies with all needs on the African Continent.
Local experts with a global outlook, AMREF Flying Doctors fully understands its clients needs and acts as a one-stop-solution for all cases.
Handling
Assistance Cases Annually
Serving
International Insurance & Assistance Companies Each Year
Conducting
Medical Escort Services Annually
Assistance Support in Africa
AMREF Flying Doctors’ Assistance Centre is fully dedicated to provide support to International Insurance and Assistance Companies that require help with their cases in Africa. With decades of experience, an unmatched network of providers and a broad service portfolio, AMREF Flying Doctors is the trusted go-to-solutions for thousands of Medical Assistance Cases.
AFD’s 24/7 Operations and Emergency Control Center (OECC) with our multilingual Assistance Agents can arrange Services in the Areas of Logistics, Medical Assistance and Medical Transports. Besides our usual support. AMREF Flying Doctors also offers Commercial Airline Medical Escorts with our in-house medical team.
We are only one call away!
How we can help
Medical Assistance
From medical evaluations to payment of hospital costs all the way to arranging ground and air ambulance transports – we are here to help.
Logistical Assistance
From Repatriation of Human Remains to flight ticket booking and fraud Investigation. Our AFD team supports you with all of your requests.
Medical Escorts
Whether your patient needs full medical monitoring or just help to move around while in a commercial airline – our dedicated and highly qualified medical team takes care of it all.
Why work with us?
Trusted Network of Partners
Vetted Transport Providers
Finding suitable transport can be challenging – we have a vetted Provider base in even the remotest areas.
Multilingual Staff
Our staff speaks several languages to make sure no little detail is lost and you are being helped right away.
24/7 Operations Center
Operations and Emergency Control Center (OECC). Available 24/7, our OECC is at your disposal for all of your needs.
Coverage Regions
AMREF Flying Doctors provides Assistance on the African Continent.
Our Services
Medical Assistance
- GOP and payment solutions
- Organization of outpatient appointments
- House Calls
- Monitoring of In-Patient care in case of admission
- Ground Ambulance Transports
- Commercial Airline Medical Escort
- Cost Containment
- Telemedicine
Logistical Assistance
- Repatriation of Human Remains
- Funeral and Cremation Assistance
- Flight Ticket Booking
- Hotel Bookings
- Cash Advance
- Legal Referrals
- Fraud Investigation
- Translation Services
Medical Escorts
Services include:
- Bed to Bed Transports
- Booking of Business Class Seats
- Booking of Stretcher Flights
- Arranging fit to fly assessment and medical clearance
- Organization of Ground Transportation
Special Assistance
You have a case in Africa that requires additional Assistance and support that is not covered in the services we offer?
Reach out to the AFD Team to find a tailored solution with our out-of-the-box thinking and local knowledge.
Boots-on-the-ground
With a trusted and highly experienced Local Team, we are your boots on the ground for all of your Assistance support needs. A reliable source of regional knowledge compared with our global outlook allows for AMREF Flying Doctors to support international insurance and assistance companies with all of their needs on the African Continent.
